Policies
Privacy Policy | Customer Service Charter
Privacy Policy
Ontario Disability Employment Network is committed to respecting the personal privacy of individuals using its website. Ontario Disability Employment Network does not trade, rent or sell your personal information to any third party.
Ontario Disability Employment Network only collects personal information if you choose to supply it through our website or by contacting us via email.
Ontario Disability Employment Network collects your personal information on our website, when you give permission to do, so when you opt in through general or specific inquiries or to register for forums, newsletters, events, news updates or other form of communications.
Ontario Disability Employment Network collects your first and last name, email address, subject of your inquiry or other necessary information, for the purpose of responding to your specific request for information. Ontario Disability Employment Network may add your contact information to a central database / distribution list for the purpose of providing you with communications or notification of upcoming events. You may opt-out of receiving such communications from Ontario Disability Employment Network at any time by sending a request to info@odenetwork.com, or via the unsubscribe link in the communications you receive.
The information in our database will be retained only so long as is necessary to fulfill the purposes for which it was collected and will be kept confidential and secure. You will be notified if the intended purpose for the collection and use of this information changes and you will be provided with an opportunity to have your personal information deleted from the contact database. If you opt out of receiving communications from Ontario Disability Employment Network, your personal information will be deleted from the contact database.
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer to help Ontario Disability Employment Network, the website operator, analyze how users navigate the site. The information generated by cookies about your use of the website (including your IP address) will be transmitted to and stored by Google, which has servers in the United States and in other countries. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators (Ontario Disability Employment Network staff) and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your web browser. However, please note that if you do this, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Ontario Disability Employment Network has implemented Google Analytics features based on Display Advertising (Google Analytics Demographics and Interest Reporting). Users can opt out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings. In addition, you can use the Google Analytics Opt-Out Browser Add-on to disable tracking by Google Analytics. We use the data provided by Google Analytics Demographics and Interest Reporting to develop the website and content around our users’ interests.
Our Privacy Policy further provides that Ontario Disability Employment Network may only disclose specific personal information to third party service providers:
- As required for the identified purposes, as described to you at the time of collection;
- To other third parties, such as sponsors and website content partners, but only to the extent you give Ontario Disability Employment Network your permission to do so; and
- As required by law or in a legal proceeding or when otherwise permitted or required by law.
The personal information you supply is not disclosed to anyone except for Ontario Disability Employment Network and its associated partners who need the information to complete an indicated function. Ontario Disability Employment Network uses your personal information to provide you with services you have requested, to process online donations or applications for employment, or to provide you with access to a secure area of our site. In areas of the site in which you may express a personal opinion, such as in discussion groups, online email or chat forums, we reserve the right to publish this information online in accordance with our Terms of Use. By using these forums, you agree to these terms and conditions.
This website collects Aggregate Information through the use of web server logs. Aggregate Information is standard web server / visitor traffic information, regarding overall website traffic patterns. Web servers normally collect this type of basic information as part of their web log processes.
In addition to information provided by visitors to its website, Ontario Disability Employment Network may use software that receives and records the Internet Protocol (IP) address of the computer that has contacted our website for the purposes of gathering website usage statistics only. We make no attempt to link these addresses with the identity of individuals visiting our site.
We may use “cookies” in special areas of our site that require login or registration. These cookies are used only for the purposes of verifying your login information. We do not use cookies to track how our visitors use the website.
Ontario Disability Employment Network also uses Aggregate Information gathered from visits to improve the use of its website.
For all inquiries about your personal information subject to this Privacy Policy, including requests to access or correct personal information, please send a written request to ODEN’s Privacy Officer, Amy Widdows at awiddows@odenetwork.com.
Customer Service Charter
ODEN’s Commitment
The Ontario Disability Employment Network (ODEN) is committed to providing professional, responsive, accessible, and respectful services to all individuals and organizations. ODEN is committed to fostering positive relationships, supporting collaboration, responding to inquiries in a timely manner, and continuously improving the quality of our services.
Service Principles
ODEN is committed to:
- Treating all people with dignity, respect, fairness, and professionalism.
- Responding to inquiries and concerns in a timely and constructive manner.
- Maintaining clear communication and transparency.
- Seeking feedback to support continuous improvement.
- Working collaboratively with stakeholders to advance disability inclusive employment throughout Ontario.
Feedback Process
ODEN welcomes feedback regarding any aspect of our service including:
- Training and professional development activities
- Resources and tools
- Coaching and support services
- Employer engagement activities
- Accessibility of services and communications
- Overall experience
Feedback may be submitted through:
- Phone call
- Surveys and evaluations
- Meetings and stakeholder consultations
- Direct communication with ODEN staff.
All feedback is reviewed and considered as part of ODEN’s continuous improvement process.
Acknowledgement of Feedback
ODEN will acknowledge receipt of feedback within two (2) business days. Where an action/ resolution is deemed required, action will be communicated within five (5) business days.
Complaints Process
ODEN is committed to addressing concerns and complaints fairly, respectfully, and promptly. Complaints may be submitted in writing through email or other accessible formats requested by the complainant. Where possible, complaints should include:
- Name and contact information
- Description of the concern
- Relevant dates or circumstances
- proposed resolution
Individuals may request accommodation throughout the complaint process.
Complaint Review Process
Step 1: Acknowledgement
ODEN will acknowledge receipt of the complaint within two (2) business days
Step 2: Review and Investigation
The complaint will be reviewed by the appropriate ODEN representative. Additional information may be requested if necessary. Where appropriate, ODEN may consult with individuals directly involved, subject matter experts, or other stakeholders to ensure a fair and informed review. All complaints will be assessed impartially and with respect for confidentiality.
Step 3: Resolution
ODEN will provide a response outlining:
- Findings of the review
- Actions taken, where appropriate
- Next steps, if applicable
- If a complaint cannot be resolved through the review process, or where a conflict of interest may exist, ODEN may engage an impartial third party to review the matter and provide recommendations. The complainant will be informed of this process and any resulting next steps.
Accessibility Commitment
ODEN is committed to ensuring that all communications and processes are accessible.
Upon request, information can be provided in accessible formats or with communication supports in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
Accommodation requests related to feedback, complaints, training participation, or project engagement will be addressed in a timely manner.
Continuous Improvement
Feedback and complaints help ODEN strengthen services, improve stakeholder experiences, and advance disability inclusive employment practices across Ontario.
We regularly review feedback trends and stakeholder input to identify opportunities for improvement and to ensure ODEN continues to meet the needs of service providers, employers, community partners, and people who have disabilities.
Contact Information
Ontario Disability Employment Network (ODEN)
Website: www.odenetwork.com
Email: info@odenetwork.com
For accessibility requests, feedback, or complaints, please indicate the nature of your request when contacting us.